Fitbit Time is Not Correct: The Ultimate Fix-It Guide

If you’re finding that your Fitbit time is not correct, this article will walk you through every step you need to get your Fitbit clock back to showing the accurate time.

Fitbit Time is Not Correct
Image by Olly Clarke on Flickr
 

Why Your Fitbit Time is Not Correct

If your Fitbit time is not correct, it can be due to a variety of reasons, including sync issues with your phone, outdated firmware, or settings that have been accidentally changed. Knowing why the time might be incorrect can help you pinpoint which of the following solutions will work best for you.

 

‘Fitbit Time is Not Correct’ Solutions

Do these to fix the problem if your Fitbit time is not correct.

Check for Updates

The first step in addressing time issues on your Fitbit is to make sure that your device’s firmware is up-to-date. Firmware is the permanent software programmed into your device, and Fitbit regularly releases updates to improve functionality or fix bugs like time discrepancies.

Open the Fitbit App: Navigate to the Fitbit app on your smartphone and open it. Make sure you’re logged into your Fitbit account. If you don’t have the app, download it from the Google Play Store for Android or the App Store for iOS.

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Access Your Profile: Once in the app, tap on the profile icon usually found in the upper-left corner of the screen. This will take you to a screen listing all your Fitbit devices and account details.

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Select Your Device: From the list of devices, tap on the specific Fitbit device that has an incorrect time display. This will take you to a screen with detailed device settings.

Look for ‘Firmware Update’: Scroll through the settings and look for an option that says “Firmware Update.” If you see this option, it means there’s an update available.

Follow On-Screen Instructions: Tap on the ‘Firmware Update’ option and follow the on-screen instructions. Make sure to keep your Fitbit close to your phone during this process. It usually takes a few minutes to complete.

If your device is updated but the time is still incorrect, consider the next steps below.

Sync Your Fitbit

Syncing your Fitbit device can be a straightforward way to fix the time. Syncing means updating the data between your Fitbit device and your Fitbit app.

Open Fitbit App: Just like in the previous step, start by opening the Fitbit app on your phone.

Initiate Manual Sync: Once the app is open, swipe down on your screen. This initiates a manual sync between your Fitbit and your smartphone.

Wait for Completion: Wait for the sync to finish; you’ll often see a loading icon or a message saying “Syncing.” Once it stops, the data, including the time, should be updated.

If your time is still incorrect after the sync, proceed to the next solution.

Manually Change the Time

On some Fitbit models, you can manually adjust the time settings. This is useful if automatic syncing fails to fix the time.

Go to Settings: Access the ‘Settings’ menu on your Fitbit device. This is usually represented by a gear icon.

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Find ‘System’: Within the ‘Settings’ menu, scroll down and select the ‘System’ option.

Choose ‘Time’: Under ‘System’, find and tap on the ‘Time’ option.

Adjust Time: You’ll see options to set the time manually. Adjust the time and make sure it aligns with your current time zone.

If manual adjustment doesn’t work, consider rebooting your device.

Restart Your Fitbit

Restarting electronic devices is a common troubleshooting step that can resolve a variety of minor software glitches, including incorrect time displays.

Press and Hold Buttons: Depending on your Fitbit model, you may have to hold down a single button or multiple buttons simultaneously. Keep holding until you see the Fitbit logo appear on the screen.

Wait for Vibration: Continue holding the buttons until your Fitbit vibrates, signaling that the device is restarting.

Release Buttons: Once the logo appears and the device vibrates, you can release the buttons.

Upon restart, your Fitbit should have reset many internal systems, potentially fixing any time issues.

Factory Reset

If all else fails, performing a factory reset might be your last resort. This action will erase all data on your device, returning it to its original factory settings.

Go to Settings: Navigate to the ‘Settings’ menu on your Fitbit.

Scroll to ‘About’: Inside the ‘Settings’ menu, scroll down until you find the ‘About’ option. Tap it.

Find Reset Options: Here, you’ll find an option that says either ‘Factory Reset’ or ‘Clear User Data.’ Tap on it.

Confirm Reset: You will be prompted to confirm that you want to reset your device. Follow the on-screen instructions to complete the process.

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Once the reset is done, you’ll need to set up your Fitbit as if it were new. Check if the time is correct after the setup.

Reach Out to Support

If you’ve exhausted all options and the Fitbit time is still not right, it may be time to consult with Fitbit support. You can contact them through their website or the support section in the Fitbit app. They can guide you through advanced troubleshooting methods or suggest further actions, which may include repair or replacement.

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