Fitbit Time is Wrong After Sync: 3 Simple Fixes

If you’re experiencing issues where your Fitbit time is wrong after sync, this comprehensive, step-by-step guide will walk you through how to troubleshoot and fix the issue.

Fitbit Time is Wrong After Sync
Photo by Brett Sayles

Understanding Why Fitbit Time is Wrong After Sync

It’s crucial to understand the root cause of why your Fitbit time may be incorrect after syncing. Common reasons could include software glitches, incorrect time zone settings, or problems during the syncing process. Knowing the likely reason can help you pinpoint the most effective solution.

‘Fitbit Time is Wrong After Sync’ Solutions

Do the following to resolve the problem if your Fitbit time is wrong after sync.

Check Your Phone’s Time Settings

The time on your Fitbit is directly influenced by the time settings on the smartphone with which it is synced. Therefore, it’s crucial to ensure that your phone’s time settings are accurate.

Navigate to Settings: Open the ‘Settings’ app on your phone. This is usually represented by a gear icon.

Locate Date & Time: Scroll down and look for the ‘Date & Time’ option. On iPhones, this is usually under ‘General’. On Android phones, it’s often under ‘System’.

Check Time and Date: Confirm that the time and date displayed are correct. If not, you may manually set them.

Automatic Settings: There’s usually an option to set the time and date automatically, based on your location. This is often the most accurate method. Simply toggle on the ‘Automatic’ or ‘Set Automatically’ option.

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If any of these were incorrect, fixing them may solve your Fitbit time issue during the next sync.

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Manually Syncing Your Fitbit

If your phone’s time settings are correct but your Fitbit still displays the wrong time, you might need to manually initiate a sync operation. Here’s how:

Open Fitbit App: Locate the Fitbit app on your phone and tap to open it.

Go to Today Tab: At the bottom of the app interface, you’ll see a ‘Today’ tab. Tap it to access your daily stats.

Access Profile: At the top-left corner, you will see your profile picture or icon. Tap this to enter your account settings.

Select Your Device: Under the ‘Account’ tab, find and select your Fitbit device from the list.

Sync Now: You will find a ‘Sync Now’ option. Tap it. Wait until the sync is complete, which may take a couple of minutes.

Once the sync is completed, check the time on your Fitbit. It should ideally match with the time on your smartphone.

Restart Your Fitbit Device

If the time is still incorrect even after manually syncing, restarting your Fitbit device might help. The procedure varies slightly depending on your device model, but here’s a general idea:

Locate the Button(s): Your Fitbit device may have one or more physical buttons on the sides. Locate these first.

Hold Down the Button(s): Press and hold down the button(s). Keep holding even if you see a shutdown message or the Fitbit logo.

Wait for the Logo: Continue holding the button(s) until the Fitbit logo appears on the device screen.

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Release and Wait: Once the logo appears, you can release the button(s). Your Fitbit will now restart. It may take up to a minute for the device to power back on.

After your device restarts, perform another manual sync and check the time to see if the issue has been resolved.

Contact Fitbit Support

If all else fails, it might be time to get in touch with Fitbit Support for specialized assistance. Navigate to the Fitbit website and locate the ‘Contact Support’ section. You can choose to chat online or over the phone.

Be prepared to provide details about your device, the issue you’re facing, and the troubleshooting steps you’ve already taken. They can guide you through more advanced troubleshooting steps or arrange for a repair or replacement if needed.

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