Fitbit Won’t Keep Time: 4 Proven DIY Solutions

If your Fitbit won’t keep time, this comprehensive guide provides a step-by-step approach to troubleshooting and fixing this issue effectively.

Reasons your Fitbit Won’t Keep Time

The first step in resolving an issue is understanding its root cause. Your Fitbit may fail to keep time for several reasons such as outdated software, poor syncing, or even hardware issues. Knowing the possible reasons can help you target your troubleshooting efforts effectively.

DIY Solutions

If your Fibtit won’t keep time, try the following:

Basic Troubleshooting

Basic troubleshooting serves as your first line of defense when you find your Fitbit is not keeping time accurately. These simple checks can sometimes resolve minor issues without requiring further steps.

Check the Battery

A depleted or low battery can affect your Fitbit’s performance. To check your battery level:

Open your Fitbit app on your smartphone.

Tap on the ‘Today’ tab.

Here, you’ll see a battery icon indicating the current battery level of your Fitbit.

If your battery is low, charge it fully and then check if the timekeeping issue is resolved.

Sync Your Device

Syncing issues can cause your Fitbit to display incorrect time. To sync your Fitbit manually:

Open your Fitbit app.

Swipe down on the screen; this should initiate a manual sync.

If it doesn’t, go to the ‘Today’ tab, tap your profile picture, and then your device. Tap the ‘Sync Now’ option.

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If your device syncs successfully and still shows the wrong time, proceed to the next section.

Resetting Your Fitbit

If basic troubleshooting doesn’t solve the problem, a reset might. Resetting will reboot the device’s software and can clear minor glitches. Here’s a more detailed guide on how to reset your Fitbit:

Performing a Soft Reset

Hold down all buttons on the sides of your Fitbit for about 10 seconds.

Keep your eyes on the device’s screen. Wait for the Fitbit logo to appear.

Once the logo shows up, release the buttons.

Your device will vibrate and restart. After this, check to see if the time is displaying correctly.

Update the Firmware

Software updates often fix bugs and improve device functionality. If your Fitbit’s firmware is outdated, that could be the reason it’s not keeping time accurately.

How to Update Firmware

Open the Fitbit app on your mobile device.

Go to the ‘Today’ tab and tap your profile picture.

You’ll see a list of connected devices. Tap on your Fitbit device.

If an update is available, you’ll see an ‘Update’ button. Tap it.

Follow the on-screen instructions to complete the update. This may take several minutes, so ensure your Fitbit is adequately charged.

After the update is complete, your Fitbit should restart automatically. Check to see if the time is now accurate.

Contact Customer Support

If all else fails, it’s time to get professional help. You can reach out to Fitbit’s customer support via their website or phone. Keep your device’s serial number handy as you may need it for support.

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