Fitbit Luxe not Keeping Time: 5 Proven Solutions

Is your Fitbit Luxe not keeping time? This in-depth guide will provide you with step-by-step instructions to resolve this common issue.

Fitbit Luxe Not Keeping Time
Image Source: Fitbit

Why Is My Fitbit Luxe Not Keeping Time?

Understanding the root cause of the problem is key to finding the right solution. Here are some common reasons why your Fitbit Luxe may not be keeping accurate time:

Software glitches

Sync issues with your smartphone

Outdated firmware

Fitbit Luxe Not Keeping Time Solutions

Do the following to fix the problem:

Check Your Device’s Software Version

Here’s a detailed guide on how to check and update your device’s software.

Open the Fitbit App: Ensure that your smartphone has the latest version of the Fitbit app. Open the app to proceed.

Navigate to the ‘Today’ Tab: The ‘Today’ tab usually appears at the bottom of the app interface. This is your dashboard.

Access Profile: Tap on your profile picture, usually found at the top-left corner of the ‘Today’ tab.

Select Your Device: Scroll down to ‘Devices’ and tap on your Fitbit Luxe to open its settings.

Check for Updates: Here, you will see an ‘Update’ button if an update is available. Tap it and follow the on-screen instructions to update your device.

Ensure your Fitbit is charged and close to your smartphone during the update process.

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Sync Your Fitbit Luxe

Synchronizing ensures that the latest data from your smartphone, including the correct time, is updated on your Fitbit Luxe. Here’s a foolproof way to sync your device:

Open Fitbit App: Open the Fitbit app on your smartphone.

Initiate Sync: Swipe down on your dashboard within the app. This gesture prompts the app to initiate a sync operation.

Wait for Completion: You’ll see a spinning icon at the top, signaling the sync process. Wait for it to finish; it should take only a few seconds.

Make sure Bluetooth is enabled on your smartphone, and both devices are close to each other during this process.

Perform a Restart

Restarting your Fitbit Luxe can resolve minor software glitches and potentially fix the timekeeping issue. Unlike a factory reset, restarting will not erase your data. Here’s how:

Press the Side Button: Locate the side button on your Fitbit Luxe.

Hold and Release: Press and hold the button. Release it as soon as you see the Fitbit logo appear on the screen.

Wait for Vibration: Your device will vibrate briefly, signaling that it is restarting.

Check Time Zone Settings

If your device shows the wrong time, there’s a possibility that it’s set to the incorrect time zone. Here’s how to correct it:

Open Fitbit App: Launch the Fitbit app on your smartphone.

Go to ‘Today’: Navigate to the ‘Today’ tab, your main dashboard.

Access Profile: Tap your profile picture to access additional settings.

Go to Device Settings: Scroll down and tap on your Fitbit Luxe.

Adjust Time Zone: Look for ‘Advanced Settings’ and tap it. Scroll to ‘Time Zone’. You can set it to ‘Automatic’ or manually select your correct time zone.

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Factory Reset as a Last Resort

If none of the above solutions work, you might have to resort to a factory reset. Be warned: this will erase all your data and restore your device to its original settings. Here’s how to perform a factory reset:

Go to Settings: Access the ‘Settings’ directly from your Fitbit Luxe device.

Find ‘About’: Scroll down and tap the ‘About’ option.

Select ‘Clear User Data’: In the ‘About’ menu, you’ll see an option for ‘Clear User Data.’ Tap it.

Confirm Reset: A prompt will appear asking you to confirm the reset. Follow the on-screen instructions to proceed.

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