Fitbit Isn’t Keeping Time: Step-by-Step Solutions

If your Fitbit isn’t keeping time accurately, this in-depth guide will provide you with comprehensive steps to resolve this issue once and for all.

Fitbit Isn't Keeping Time
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Understanding Why Your Fitbit Isn’t Keeping Time

The first step in solving the issue is understanding possible reasons why your Fitbit isn’t keeping time. These reasons can vary from outdated software, sync issues, or even hardware malfunctions.

Recognizing the potential root cause can guide you toward the right fix. For instance, if your device has been behaving erratically after a recent software update, the issue might be software-related and would likely be resolved with a patch or update.

Fitbit Isn’t Keeping Time – How to Fix It

If your Fitbit isn’t keeping time, try the following solutions below.

Check for Software Updates

Software updates are crucial because they often fix bugs and improve the functionality of your Fitbit. Here’s a detailed guide on how to update the software:

Open the Fitbit App: Locate the Fitbit app on your phone. Tap to open it. If you haven’t downloaded it yet, you can find it in Google Play Store or Apple App Store.

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Access Your Profile: Once the app opens, look at the top left corner for an icon that looks like a profile picture. Tap on it to access more settings.

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Select Your Device: You will see a list of devices connected to your Fitbit account. Tap on the device that you’re having issues with.

Look for Update Notification: On the device’s dashboard, check for any message that says ‘Update available’ or something similar.

Follow the Instructions: Tap on the update message, and a new screen will guide you through the process of updating the software. It will require an active internet connection, and your device should have sufficient battery life for the update to complete.

Restart Your Fitbit

Restarting electronic devices is an age-old fix for minor issues. If your Fitbit is not keeping time, a simple restart may solve the problem. Here’s how to do it:

Identify the Restart Button(s): Check your device’s manual or look up online to find which buttons are used to restart your specific Fitbit model.

Press and Hold: Once you identify the button or buttons, press and hold them down simultaneously.

Wait for the Fitbit Logo: Continue holding the buttons until you see the Fitbit logo on the screen. This indicates that the device is restarting.

Release and Allow the Device to Restart: After the logo appears, let go of the buttons and give your device a moment to complete the restart process.

Sync Your Fitbit

If your Fitbit device’s time is still off, the next step is to sync the device with the Fitbit app. Syncing ensures the time on the device matches the time on your phone. Here’s how:

Launch the Fitbit App: Navigate to your phone’s home screen and tap the Fitbit app to open it.

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Initiate a Manual Sync: Once the app is open, you’ll be on the dashboard screen. Pull down from the top of the screen to initiate a manual sync between your Fitbit and your phone.

Monitor the Sync Process: At the top of the screen, you’ll see a spinning icon, indicating that the sync is in progress. Wait until this icon disappears or you get a ‘Sync Complete’ notification.

Verify the Time: After the sync is complete, look at your Fitbit’s screen. The time should now match the time on your phone.

Factory Reset

If none of the above solutions work, your last option might be a factory reset. Please note that this will wipe out all the data on your device, so only do this as a last resort. Here’s how:

Open Fitbit App: Navigate to your phone and tap to open the Fitbit app.

Access Your Profile: Tap on your profile icon at the top left corner of the screen.

Select Your Device: From the list of connected devices, tap on the one you’re experiencing issues with.

Look for Factory Reset: Scroll down the device dashboard until you see the ‘Factory Reset’ or ‘Clear User Data’ option.

Follow the On-Screen Instructions: After tapping the factory reset option, you’ll be prompted with a series of warnings and confirmations. Make sure to read them carefully before proceeding.

Contact Customer Support

If all else fails, the most reliable option is to contact Fitbit customer support. They can offer advanced troubleshooting solutions and may even provide a replacement if your device is under warranty.

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