Fitbit Losing Time and Won’t Sync: 4 Simple Solutions

Is your Fitbit losing time and won’t sync? This article will guide you through a step-by-step process to identify the problem and resolve it.

Fitbit Losing Time and Won't Sync
Photo by Brett Sayles

Why is Your Fitbit Losing Time and Won’t Sync?

Understanding the root of the problem can help you resolve it more efficiently. There are various factors that can affect your Fitbit’s performance:

Software glitches: Sometimes, software bugs may cause your Fitbit to act erratically. This could include losing time or not syncing properly.

Outdated Firmware: Your Fitbit runs on firmware, which is the foundational software that controls your device. Outdated firmware may contain bugs that can cause synchronization and timing issues.

Connectivity Issues: Your Fitbit needs a stable connection, via Bluetooth and sometimes Wi-Fi, to sync with your mobile device. Weak or unstable connections can result in unsuccessful sync attempts.

Knowing these causes helps to target the solutions, making troubleshooting more effective.


Fitbit Losing Time and Won’t Sync Solutions

Below are solutions to the Fitbit losing time and won’t sync problem.

Basic Troubleshooting: Restart Your Fitbit

A restart can clear temporary software glitches that may be causing the issues. Here’s how to restart various Fitbit models:

For Buttonless Models: Swipe from top to bottom on your device screen to access quick settings. Tap on the restart option.

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For Models with Buttons: Hold down the button(s) on your Fitbit for about 10 seconds. You’ll see the Fitbit logo appear. Once it vanishes, release the buttons.

Give it a minute or two to restart. After the restart, check to see if the time has corrected itself and if it syncs properly with your mobile device.

Update Your Fitbit’s Firmware

Updating your firmware can resolve many issues including syncing and time errors. Follow these steps:

Open the Fitbit app on your smartphone.

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Tap on the profile icon, usually found on the top left corner, to access account settings.

Scroll down to find the list of connected devices and tap on your Fitbit model.

If an update is available, an “Update Now” message will appear. Tap it and follow the on-screen prompts.

Your Fitbit will restart after the update. Make sure not to disconnect or use your phone during the update.

It’s crucial to have a stable internet connection for a successful update. Once completed, test to see if the issues are resolved.

Check Your Internet Connection

A stable internet connection is essential for successful syncing. To ensure your internet connection is not the issue:

Move closer to your Wi-Fi router to maximize signal strength.

Check if other devices connected to the same Wi-Fi network are experiencing issues. If they are, consider restarting your router.

If you’re using mobile data, ensure you have sufficient data and good signal strength.

Once you’ve verified a stable connection, attempt to sync your Fitbit again.

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Reinstall the Fitbit App

Sometimes, the Fitbit app may have corrupt files that interfere with syncing. In such cases, reinstalling the app can help.

Locate the app on your smartphone and uninstall it.

Now, go to your phone’s app store. For iPhones, this is the ‘App Store,’ and for Android, it’s the ‘Google Play Store.’

Search for the Fitbit app and install it.

Contact Fitbit Support

If the above methods don’t resolve the issue, contacting Fitbit support is your next step:

Visit Fitbit’s official website and go to the Support section.

Choose your device and describe your issue.

You can opt for a live chat or get support via email or phone.

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