This article is designed to help you understand exactly what happens from the moment you click ‘Order’ for your new Fitbit device to when you can start enjoying your new Fitbit. We’ve broken down the process into detailed steps to ensure you have a comprehensive understanding of the Fitbit delivery time.
The Steps Involved in Your Fitbit Delivery Time
The following steps are involved and determine your Fitbit delivery time.
Step 1: Order Confirmation and Processing
Once you’ve placed your order for a new Fitbit, the company sends an order confirmation email. This email serves as a receipt, confirming the transaction has been made.
It will detail the product you’ve purchased, the price, and the billing address. Should there be any discrepancies, contact Fitbit’s customer service immediately to rectify the situation.
Order processing starts next. During this phase, Fitbit charges your selected payment method and begins the process of packaging your item.
It’s during this period that Fitbit’s system checks for inventory, picks your item from their warehouse, and prepares it for shipping. Note that ‘business days’ refers to Monday through Friday, not including public holidays, and this is when processing occurs.
If there is an issue with your payment, or if the item is out of stock, Fitbit will notify you. Make sure that you provide a valid contact email and check it regularly for updates regarding your order’s status.
Step 2: Shipping Your Fitbit
After your order is processed, it moves into the shipping stage. Fitbit uses a variety of couriers to deliver their products. The choice of courier may depend on your geographic location and the shipping option selected at checkout.
For standard shipping, the wait time after the order has been dispatched is typically 3-5 business days. Expedited shipping is faster but more costly. Also, international orders can take longer due to customs clearance procedures in different countries.
Keep in mind that ‘shipping time’ refers to the time it takes for the item to reach you after it has left Fitbit’s warehouse. It doesn’t include the 1-2 business days needed for order processing.
Therefore, if you ordered with standard shipping, expect the total wait from order to delivery to be around 4-7 business days, depending on when your order was processed and dispatched.
Step 3: Tracking Your Order
Fitbit provides you with a tracking number once your order is shipped. This number allows you to monitor the progress of your shipment through the courier’s website. The tracking information should give you detailed insights into where the Fitbit is, if there are any stops along the way, and its estimated date of arrival.
Tracking is usually updated at significant points, such as when the package leaves the warehouse if it’s held in customs, and when it’s out for delivery.
Should the tracking information not update for several days, or if it indicates that your package is in an unexpected location, contact the courier first with your tracking number for further clarification. If the issue remains unresolved, then reach out to Fitbit support for assistance.
Step 4: Delivery Day
On the day of delivery, it’s important to ensure that you or someone you trust is available to receive your Fitbit. Delivery usually happens during normal business hours.
If you’re not available to accept the delivery, the courier may leave the package at your doorstep, with a neighbor, or provide a notice for redelivery or pickup from a local depot.
Fitbit and the couriers they partner with aim to make the delivery process as smooth as possible. However, it’s crucial to ensure that the delivery address you provided is accurate and secure to prevent any complications.
If you live in a complex or an area with restricted access, provide any necessary instructions or codes to facilitate the delivery.
What to Do If There Are Delays
If your Fitbit delivery time is delayed beyond the estimated Fitbit delivery time, first check the tracking information for any notes on why there might be a delay. If the tracking information hasn’t been updated or doesn’t provide a clear reason for the delay, contact the courier service with your tracking number to inquire about the status of your delivery.
If after contacting the courier service you still don’t have a satisfactory answer, the next step is to reach out to Fitbit’s customer support. They will have a record of your purchase and shipping information and can work with the courier to locate your package or send a replacement if necessary.
Remember, while delays are frustrating, they are often due to factors beyond Fitbit’s control, such as weather, high package volumes (especially during holidays), and customs delays for international orders.
Apart from the Official Fitbit store, you can also get your Fitbit device from other reputable stores. For instance, you can get this Fitbit Inspire 2 Fitness Tracker from Walmart delivered to your doorstep.
