If your Fitbit will not display time, this comprehensive, step-by-step guide will help you troubleshoot and resolve this annoying issue so you can get back to tracking your fitness journey.
Check the Battery Life
The first and most straightforward thing you should consider is the battery life of your Fitbit device. A low or completely drained battery can prevent the display from showing the time or other information.
Connect your Fitbit to its charger: Locate the charger that came with your Fitbit device. It is important to use the original charger to avoid any electrical issues. Insert the charger into a functioning electrical outlet.
Wait and observe: After connecting the device to its charger, wait for a few minutes. If the battery was completely drained, it might take a minute or two for the battery icon to appear.
Let it charge: If you do see the battery icon, it is a sign that the device is out of power. Keep your Fitbit connected to the charger for at least an hour to ensure it gains sufficient charge. Then, try turning it on to check if the time displays correctly.
Restart Your Fitbit
If the battery isn’t the issue, the next troubleshooting step involves restarting your Fitbit. Restarting can often fix minor software glitches that may prevent the time from displaying.
Identify the button(s) on your device: Depending on your Fitbit model, there might be one or multiple buttons. Check your device’s manual if you’re not sure where the buttons are located.
Press and hold: Hold down the button(s) and keep an eye on the screen. After a few seconds, the Fitbit logo should appear, signaling the device is restarting.
Release and wait: Once the logo displays, you can release the button(s). The device will now complete the restart process, which usually takes less than a minute.
Update Your Fitbit
Software glitches can also result from outdated firmware. Keeping your device updated can resolve many issues, including display problems.
Open the Fitbit app: Make sure your smartphone is connected to the Internet. Then, open the Fitbit app where your device is registered.
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Go to your profile and device settings: Tap on the profile icon, usually located at the top-left corner of the app screen. From there, select your Fitbit device.
Check for software updates: If an update is available, an ‘Update’ button will appear on the screen. Tap this button and follow the on-screen instructions. Your Fitbit will download and install the update, which may take several minutes.
Factory Reset
As a last resort, if none of the above solutions work, you may need to perform a factory reset. Please note that this will erase all data on your device, so back up any important data beforehand.
Navigate to ‘Settings’: Scroll through the menu options on your Fitbit until you find the ‘Settings’ option.
Select ‘Factory Reset’: Once you’re in ‘Settings,’ keep scrolling down until you find ‘Factory Reset’ or ‘Clear User Data.’
Confirm and wait: A warning message will appear, asking you to confirm the reset. Once confirmed, your device will restart, wiping all data. You will then need to set it up as a new device.
Contact Customer Support
If you’ve tried all of the above steps and still encounter issues, it may be time to seek professional help. The Fitbit customer support team can guide you through additional troubleshooting steps or help you with a replacement if your device is under warranty.
Locate Fitbit Support Contact: Go to the Fitbit website and navigate to the ‘Contact Us’ page.
Choose Communication Channel: You can usually contact them via phone, email, or live chat.
Provide Details: Be ready to provide details like your device model, what troubleshooting steps you’ve taken, and any other relevant information to help them assist you better.