Fitbit Luxe Time is Wrong: 4 Proven Solutions

If your Fitbit Luxe time is wrong, there’s no need to worry. This guide offers a step-by-step approach to resolving the incorrect time on your Fitbit Luxe.

Fitbit Luxe Time is Wrong
Image Source: Fitbit

Check Time Zone Settings

One of the most common reasons why your Fitbit Luxe time is wrong is incorrect time zone settings. By default, your device may try to automatically set the time zone based on your location. However, this feature might not always work as expected, leading to the wrong time being displayed.

Here’s how to fix the issue:

Open the Fitbit App: Begin by opening the Fitbit app on your smartphone. Make sure that your phone’s Bluetooth is enabled and that it’s connected to the internet.

Go to Account Settings: Tap the profile icon, which is usually located at the top left corner of the app’s main screen. This will open up your account settings where you can manage all your linked Fitbit devices.

Select Fitbit Luxe: In the account settings, you will see a list of all the devices you’ve connected to the Fitbit app. Select your Fitbit Luxe to open its specific settings.

Find Time Zone Option: Scroll down through the options until you locate the ‘Time Zone’ setting. It’s important to set this according to your current geographic location for the most accurate time display.

Change Time Zone: If the time zone displayed is incorrect, tap on it to change it. A list of available time zones will appear. Choose the one that corresponds to your current location.

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Once you’ve set the correct time zone, your Fitbit Luxe should automatically update to display the correct time. If it doesn’t, you may need to sync your device manually, which we will cover in a later section.


Manually Update the Time

Sometimes, even after setting the correct time zone, the time on your Fitbit Luxe may still be incorrect. In such cases, you can manually adjust the time. Here’s a detailed guide on how to do that:

Unlock Your Device: Start by unlocking your Fitbit Luxe. You can do this by pressing any available buttons or by tapping on the screen.

Navigate to Settings: From the main display screen, swipe left until you find the gear-shaped ‘Settings’ icon. Tap it to enter the settings menu.

Go to Clock Faces: In the settings menu, scroll down to find the ‘Clock Faces’ option. This is where you can customize the look of your clock and also adjust its settings.

Find Clock Settings: Tap on ‘Clock Settings’ within the ‘Clock Faces’ menu. Here, you will have the option to manually set the time.

Adjust Time: Change the time by tapping the hours and minutes and adjusting them to the correct time. Make sure you also set the correct AM or PM setting if your clock uses a 12-hour format.

After manually setting the time, exit the settings menu to return to the main screen. Your changes should now be reflected.


Sync Your Device

Syncing your Fitbit Luxe with the Fitbit app on your phone can correct many issues, including an incorrect time display. The sync process updates the device with any changes made in the app and aligns activity data between your device and phone. Here’s how to sync:

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Open Fitbit App: Launch the Fitbit app on your smartphone.

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Trigger Manual Sync: While on the main dashboard of the app, pull down to refresh and initiate a manual sync. This action tells the app to check for any updates or changes and align them with your device.

It might take a minute or so for the sync to complete. After the sync, check your device to verify that the time is now correct.


Restart Your Fitbit Luxe

If you’ve tried the previous methods without success, your last resort before contacting customer service is to restart your Fitbit Luxe. A restart can refresh the device’s internal system and often solves minor issues.

Press and Hold Button: Locate the button on your Fitbit Luxe. Press and hold it down.

Wait for Fitbit Logo: Keep holding the button until the Fitbit logo appears on the device’s screen. This usually takes a few seconds.

Feel the Vibration: Along with the logo, you should also feel the device vibrate. This vibration indicates that the device is restarting.

Release Button: As soon as you see the logo and feel the vibration, release the button to allow the device to restart.

Once your device restarts, it should automatically sync with the Fitbit app on your smartphone, correcting the time and other settings.


Contact Fitbit Support

If you’ve tried all the above steps and are still experiencing issues with the time on your Fitbit Luxe, it may be time to contact Fitbit Support. They can offer specialized guidance to help resolve your problem.

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