Is your Fitbit exercise time wrong? Fortunately, it can be resolved with some simple troubleshooting steps. In this guide, we will lead you through each necessary step, ensuring that you can address this problem effectively and stress-free.
Fitbit Exercise Time Wrong: Troubleshooting Steps
Is your Fitbit exercise time wrong? Do the following troubleshooting steps in the given order.
Step 1: Checking Your Fitbit Settings
The first step in resolving the ‘Fitbit exercise time wrong’ issue is to scrutinize the settings of your Fitbit device thoroughly. Sometimes, the problem arises from a simple misconfiguration.
Here we go through every setting you need to check:
Time Format: Ensure that the time format (12-hour or 24-hour) is set according to your preference. To check this, navigate to ‘Settings’ in the Fitbit app, select ‘Personal Info,’ and find ‘Advanced Settings’ where you can find the ‘Clock Display Time’ to choose your preferred time format.
Time Zone: Your Fitbit device should automatically update the time zone based on your location. However, sometimes it fails to do so. Make sure to set the time zone manually by going to ‘Settings,’ selecting ‘Personal Info,’ and then choosing the correct time zone under ‘Advanced Settings.’
Units of Measurement: Ensure that the units for distance, weight, height, and other measurements are set according to your preference to avoid any confusion during your workouts. You can find these settings under ‘Personal Info’ as well.
Step 2: Firmware Update
At times, the issue is a result of outdated firmware. Updating your device to the latest firmware often comes with bug fixes that can resolve your problem.
Here is a step-by-step guide on how to update your firmware:
Wi-Fi Connection: Before you initiate the update, ensure your Fitbit is connected to a reliable Wi-Fi network to prevent disruptions during the update process.
Charge Level: It is recommended to have your device charged at least up to 50% to avoid it shutting down midway through the update.
Update Process: To update the firmware, open the Fitbit app, and navigate to the ‘Today’ tab. Tap your profile picture and then your device image. If an update is available, you will see an ‘Update’ button. Tap it and wait for the process to complete, which might take several minutes.
Step 3: Resetting the Device
Is your Fitbit exercise time wrong even after checking the settings and updating the firmware? Resetting your device might be the solution. Resetting clears any potential glitches and restarts the system fresh.
Here is how you can reset your device:
Device Buttons: Locate the buttons on your Fitbit device. The number and location of these buttons vary depending on the model. Press and hold down all the buttons simultaneously.
Fitbit Logo: Keep holding the buttons until you see the Fitbit logo on the screen, which indicates that the device is restarting.
Reconfiguration: After the reset, you might need to reconfigure some settings, so ensure to check the time and other personal preferences once the device restarts.
Step 4: Addressing Syncing Issues
Sometimes, the root cause behind the dilemma is syncing errors between the Fitbit device and the paired smartphone. Address this by ensuring a stable connection and proper syncing.
App Update: Firstly, check if your Fitbit app is updated to the latest version. An outdated app can lead to syncing issues.
Bluetooth Connection: Ensure the Bluetooth connection between your Fitbit and smartphone is stable. Try unpairing and then pairing them again.
Reinstallation: If all else fails, consider reinstalling the Fitbit app on your smartphone. Before doing so, backup your data as reinstalling will erase all your previous data.
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Step 5: Contacting Fitbit Support
When all the above steps fail to resolve the ‘Fitbit exercise time wrong’ issue, reaching out to Fitbit support can be a sensible move. Be prepared with all necessary details such as the model of your Fitbit device and a clear explanation of the issue you are facing to ensure a swift resolution process.