Is your “Fitbit clock face not showing” correctly? Fortunately, we have compiled a detailed guide to help you navigate this issue step-by-step and get your Fitbit working optimally again.
Step 1: Restart Your Fitbit Device
Restarting your Fitbit device is often the quickest and easiest way to resolve the “Fitbit clock face not showing” issue. It helps in refreshing the system, thereby eliminating minor glitches that might be causing the problem. Here’s how to go about it:
Locate the buttons on your Fitbit device; these would typically be on the sides of the device.
Press and hold down the buttons for about 10 seconds. It’s important to hold it for this duration to allow the system to initiate a restart.
Keep an eye on the screen while holding down the buttons; release them once the Fitbit logo appears.
Wait for the device to restart completely. This might take a few minutes.
Once the device restarts, check to see if the clock face is now showing. If not, proceed to the next step.
Step 2: Update Your Fitbit App and Device
Outdated software could be the culprit behind the “Fitbit clock face not showing” issue. Ensuring that both your Fitbit app and device firmware are updated can potentially solve the problem. Here’s a detailed process to update your Fitbit app and device:
Open the Fitbit app on your smartphone or tablet.
Tap on the ‘Today’ tab, usually represented with an icon at the bottom of your screen.
Next, tap your profile picture situated at the top left corner to access account settings.
In the account settings, you will find options to update both the app and your device firmware. They are generally listed under ‘Device update’ and ‘App update’.
Follow the on-screen instructions meticulously to update the app and firmware.
After updating, restart your device and check if the clock face issue has been resolved.
Step 3: Change the Clock Face
At times, simply changing the clock face can rectify the “Fitbit clock face not showing” problem. This is a straightforward process and here’s how you can do it:
Open your Fitbit app and head to the ‘Today’ tab.
Tap your profile picture to go to the device settings.
Here, find and select the ‘Clock Faces’ option.
Browse through the variety of available clock faces. Take your time to choose a clock face that you prefer.
Once you find a clock face that you like, tap on it and select ‘Install’ to apply it to your device.
Check your Fitbit device to confirm if the new clock face is displaying as it should.
Step 4: Reinstall the Fitbit App
If the “Fitbit clock face not showing” issue persists after trying the above solutions, it is advisable to reinstall the Fitbit app on your smartphone or tablet. Here is how you go about it:
First, you need to uninstall the Fitbit app from your phone. On most devices, this can be done by pressing and holding the app icon and then selecting ‘Uninstall’ or ‘Delete’ from the options that appear.
Once uninstalled, restart your phone to ensure all residual files are cleared.
Go to your app store – Google Play Store for Android devices and Apple App Store for iOS devices.
Search for the Fitbit app in the search bar of the app store.
Download and reinstall the app.
After installation, open the app and log in using your Fitbit account details.
Reset your clock face and verify if the problem has been resolved.
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Step 5: Contact Fitbit Support
Having exhausted the above steps without success indicates it’s time to seek professional assistance. Navigate to the official Fitbit website or community forum to find tailored help. The Fitbit support team is well-equipped to assist you with a range of issues including the “Fitbit clock face not showing” problem.
Reach out to them with a detailed explanation of the issues you have encountered and the steps you have taken so far, to get professional and specific help for your problem.