Fitbit not showing time when turning wrist is a common problem, so there’s no need to stress. This detailed guide will lead you through each solution necessary to fix the issue and get your Fitbit working as it should.
Check if Quick View is Enabled
The Quick View feature allows your Fitbit to show the time when you flick your wrist. If this setting is disabled, you won’t see the time even if you turn your wrist towards you.
Find and Open the Fitbit App: Locate the Fitbit app on your smartphone. The icon is usually blue with a white diamond-like shape. Tap it to open.
Navigate to ‘Today’: Once inside the app, look at the bottom of your screen for the ‘Today’ tab and tap it.
Access Profile: In the ‘Today’ tab, your profile picture should be visible at the top left corner. Tap on it to go to your account settings.
Select Your Device: You’ll see a list of devices connected to your Fitbit account. Tap on the one you’re experiencing issues with.
Scroll to ‘Quick View’: In the device settings, scroll down until you see the ‘Quick View’ or ‘Screen Wake’ option.
Enable Quick View: If this option is turned off, there will be a toggle switch next to it. Tap the toggle to turn on ‘Quick View.’
Test: After enabling, lift your wrist to see if the time now displays. If it does, your problem is solved. If not, proceed to the next section.
Restart Your Fitbit
Restarting your Fitbit device can resolve minor software glitches that may prevent the time from showing. Here’s how:
Locate Buttons: The buttons you need to press to restart your Fitbit vary by model. Refer to your user manual if you’re unsure.
Press and Hold: Press and hold the buttons until the Fitbit logo appears on your device screen. This usually takes about 10 seconds.
Release: As soon as the logo appears, release the buttons.
Test After Restart: After the device restarts, check by turning your wrist to see if the time displays correctly.
Update Your Fitbit
Outdated firmware might be causing your Fitbit not to display time when turning your wrist. Software updates often come with bug fixes, including fixes for known issues like this one.
Open Fitbit App: Start by opening the Fitbit app on your smartphone.
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Go to ‘Today’ Tab: Tap the ‘Today’ tab at the bottom of the app screen.
Access Profile: Tap your profile picture located at the top left corner.
Select Your Device: From your account settings, tap the image or name of the device you are troubleshooting.
Check for Update: If an update is available, you’ll see an ‘Update’ button at the top of the device settings page.
Start the Update: Tap the ‘Update’ button and follow the on-screen instructions. Make sure your Fitbit is near your phone and has sufficient battery. The update process can take several minutes.
Test: Once the update is complete, turn your wrist to see if the time now displays correctly.
Check Wrist Settings
If the ‘Quick View’ feature is set for the wrong wrist, this could be why the time isn’t displaying as it should. Make sure you’ve specified which wrist you’re wearing your Fitbit on in the settings.
Open the App: Start by opening the Fitbit app on your smartphone.
Go to ‘Today’ Tab: Tap the ‘Today’ tab at the bottom of the screen.
Access Profile: Tap your profile picture at the top left corner.
Select Your Device: In your account settings, you’ll see a list of connected devices. Tap the one you’re having trouble with.
Find ‘Wrist’ Settings: Scroll through the device settings until you see an option to specify which wrist you’re wearing your Fitbit on.
Specify Wrist: Tap the ‘Wrist’ setting and select either ‘Left’ or ‘Right,’ depending on which wrist you’re wearing your Fitbit.
Test: After updating this setting, turn your wrist to see if the issue is resolved.
Contact Customer Support
If you’ve gone through all the previous steps and your Fitbit is still not showing the time when you turn your wrist, it might be time to seek professional help.
Visit the Fitbit support website on your computer or mobile device.
Select your preferred contact method, such as email or live chat, to get in touch with a Fitbit customer support representative.
