Fitbit Clock Problem: 3 Quick & Easy Fixes

If you’re battling a Fitbit clock problem, you’ve come to the right place. Whether your Fitbit is showing the wrong time, or the clock face isn’t updating, this comprehensive guide has you covered. We will break down each solution step-by-step, making the process easy to follow.

Fitbit Clock Problem
Image by Andri Koolme on Flickr

Identifying the Fitbit Clock Problem

Before diving into the various methods of fixing the issue, it’s important to clearly identify what the problem is. Here are some common Fitbit clock problems:

Time is not accurate

Clock face not updating

Time zone issues

Once you have a better understanding of what specifically is wrong, you’ll be better equipped to tackle the issue effectively.

Basic Troubleshooting Methods

We’ll begin by examining some simple troubleshooting methods that often resolve the Fitbit clock problem quickly.

Restarting Your Fitbit

Restarting your Fitbit device is often the quickest way to resolve minor issues including those related to the clock. A restart, different from a full factory reset, won’t delete any data from your device but will refresh its internal systems. This can be helpful for clearing small bugs or glitches that might be causing the clock problem.

Step-by-Step Guide to Restart Different Fitbit Models

Different Fitbit models have slightly different methods for restarting. Here’s a breakdown:

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Fitbit Charge Series

Plug your device into its charger.

Hold down the button on the side for about 8 seconds.

When you see the Fitbit logo, release the button.

If you see a smile icon and feel the device vibrate, you’ve successfully restarted it.

Fitbit Versa Series

Press and hold the left button and the bottom right button simultaneously.

Hold until you see the Fitbit logo (about 10 seconds).

Once the logo appears, release the buttons.

Wait for the device to vibrate to confirm the restart.

After successfully restarting your Fitbit, check to see if the clock issue has been resolved. If not, move on to the next troubleshooting step.

Syncing Your Device

Syncing your Fitbit device with the Fitbit app on your smartphone is a common way to fix time inaccuracies. Syncing ensures that the data between your Fitbit device and the mobile app is up-to-date, which often includes corrections for the time displayed on your device.

How Syncing Works

When you sync your Fitbit, the device communicates with the Fitbit app, transferring any new data like steps counted, heart rate, and more. During this process, the app also sends updated information to the Fitbit device. This includes the current time and possibly any fixes to existing clock problems.

Step-by-Step Guide to Sync

Ensure that Bluetooth is enabled on your smartphone.

This from Walmart can sync perfectly with your Fitbit device.

Open the Fitbit app on your mobile device.

Go to the ‘Today’ tab, usually found at the bottom of your screen.

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Tap on your profile picture located at the top-left corner of the screen.

Select your device from the list of connected devices.

Tap ‘Sync Now’ to initiate the sync process.

Once the sync is complete, your Fitbit should display the correct time. If it still shows an incorrect time, try the next troubleshooting step.

Advanced Troubleshooting Methods

If the basic troubleshooting methods didn’t solve your Fitbit clock problem, let’s move on to more advanced solutions.

Updating Firmware

Firmware is the built-in software that operates your Fitbit. Sometimes, clock problems are the result of outdated or corrupted firmware. Updating the firmware might resolve these issues. A firmware update will include patches for known bugs and might include fixes specifically for clock-related problems.

Checking Your Current Firmware Version

Before updating, you might want to check your current firmware version. To do this:

Open the Fitbit app and go to the ‘Today’ tab.

Tap your profile picture.

Select your device.

Here, you can see the current firmware version under ‘Device Info’.

Step-by-Step Guide to Update Firmware

Open the Fitbit app on your mobile device.

Navigate to the ‘Today’ tab and tap your profile picture.

Click on your device from the list.

If an update is available, a pink banner will appear at the top of the screen. Tap this banner.

Follow the on-screen instructions to complete the firmware update. Make sure your Fitbit is charged or plugged in during this process, as it can consume more battery.

After the firmware update is completed, take a moment to see if the clock issue has been resolved. If not, it may be time to contact Fitbit support.

When to Contact Fitbit Support

If all the above methods fail to solve the issue, it’s advisable to reach out to Fitbit’s customer support. They can provide specialized troubleshooting and may even replace your device if it’s under warranty. Here are ways to contact them:

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Through the Fitbit app: Go to ‘Help’ and then tap ‘Contact Us’.

Via the Fitbit website: Navigate to the ‘Support’ section and choose ‘Contact Us’.

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