If your Fitbit Alta HR time is wrong, this guide will offer you detailed, step-by-step instructions to make sure your Fitbit Alta HR shows the correct time.
Check Fitbit App for Updates
Your first action should be to confirm that you have the latest version of the Fitbit app. Running an outdated app might be causing the time error on your Fitbit Alta HR. Here’s how to check for updates:
For iPhone Users
Open the ‘App Store’ on your iPhone.
Tap on the ‘Updates’ tab located at the bottom right.
Scroll down to find the Fitbit app. If an ‘Update’ button appears next to it, tap that to update the app.
For Android Users
Open the ‘Google Play Store’ on your Android phone.
Tap the three horizontal lines at the top-left to open the menu.
Select ‘My apps & games’ and find the Fitbit app in the list.
If you see an ‘Update’ button, tap it to update the app.
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Restart Your Fitbit Alta HR
Restarting your device can clear any temporary glitches affecting its performance, including displaying the incorrect time. The process is quite straightforward:
Locate the button on the side of your Fitbit Alta HR. It’s the only physical button on the device.
Press and hold this button until you see the Fitbit icon appear on the device screen. This usually takes about 10 seconds.
Once the icon appears, release the button. You will feel the device vibrate, signaling that it is restarting.
Allow a few seconds for the device to fully restart. Once it does, it will attempt to sync with your phone and update the time automatically.
Check Time Zone Settings
An incorrect time zone setting can significantly affect the time displayed on your Fitbit Alta HR. It’s essential to verify that your device and app are set to the right time zone. Here’s how:
Open the Fitbit app on your mobile phone.
Go to the ‘Today’ tab at the bottom of the app screen.
Tap your profile picture or icon at the top-left corner to go to your account settings.
Scroll down and select ‘Advanced Settings’.
In ‘Advanced Settings’, you’ll see a ‘Time Zone’ option. Here, you have two choices:
Set it to ‘Automatic’, which allows the app to update the time zone based on your phone’s location.
If you prefer, you can set the time zone manually by selecting the city that matches your current time zone.
Sync Your Fitbit Device
Syncing your Fitbit Alta HR with the Fitbit app ensures that the settings and time are consistent between your device and the app. If the time is incorrect, a manual sync can resolve the issue. Here’s how:
Open the Fitbit app on your phone.
Upon opening, the app usually syncs automatically. If it doesn’t, swipe down on the screen where you see your device’s status to manually initiate a sync.
You’ll see a progress circle or bar at the top. Wait for this to complete. It shows that the sync process is finished.
Once the sync is complete, check the time on your Fitbit Alta HR. It should now be accurate. If not, you may need to repeat the previous steps or contact support.
Contact Fitbit Support
If you’ve followed all the steps above and the time is still incorrect, it’s advisable to contact Fitbit support. It’s possible that your device might be facing a hardware or software issue that requires professional assistance. To contact support:
Visit the official Fitbit support website.
Select ‘Contact Us’.
Choose the most suitable contact method for you: chat, email, or phone.
Provide all the necessary details to get targeted help.
